PUBA 772: Mediation Skills for Public Managers

This course examines ombudsman and mediation principles, roles, ethics and techniques in the public sector. Students are expected to develop mediation skills through observation, in-class practice and feedback. We will compare models of mediation, and students will share their application and/or adaptation of mediation to their current or desired public sector duties. An introduction to dispute systems design frames how mediation and its variants can benefit students' public service.